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And as our products always provide new features and possibilities, our documentation and user forums may not always be able to provide an answer to all questions that may arise, in which case our Product Support service team stands ready to assist.
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- FSM: The First Ship Month we accept installations to start using this version.
- LSM: The Last Ship Month we accept installations to start using this version.
- EOSL: End Of (normal) Service Life, the last month we provide Product Support and Software Maintenance services for a given version.
- SLE: Extended Software Maintenance which includes security updates beyond EOSL. Contact your sales representative for more details and availability of versions not listed with a SLE here. Note: SLE is a "best effort" product with no bug fix guarantee. Hence it is not recommended under SLE to do new development like re design, moving to new servers, new server operating system or similar. For such efforts, please upgrade to a version within normal service life first.
- LTS: Long Term Support release
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